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Electric Embers: Service Outage History

As explained in our terms of service, we expect at least 99% uptime for each service (less than 7 hours of downtime per month). Our actual long-term uptime rate is much higher than this, currently better than 99.9% over the last 5 years. Outages lasting longer than 10 minutes are detailed below. All times shown are PST/PDT (UTC -0800/-0700).

Date
Length
Start
End
Services affected
Reason for outage
9 May 2012 00:44 19:59 20:43 Web hosting Customer website generated infinite email storm that crashed web server
9 May 2012 02:14 03:09 05:23 Web hosting Root cause still under investigation
7 May 2012 01:30 10:45 12:15 ALL SERVICES Intermittent inaccessibiliy due to network issue at our upstream bandwidth provider
3 April 2012 00:22 00:01 00:23 Web and database hosting Scheduled hardware maintenance
23 January 2012 0:47 20:30 21:17 NPOGroups Scheduled hardware maintenance
18/19 October 2011 17:00 17:00 10:00 NPOGroups Distribution was delayed for messages sent in this window due to a software failure
2 May 2011 0:30 21:30 22:00 NPOMail Scheduled hardware maintenance
28 February 2011 0:30 21:30 22:00 NPOMail Scheduled software upgrade
6 February 2011 2:00 19:30 21:30 Each service, briefly Scheduled server updates
1 December 2010 2:30 22:00 0:30 NPOGroups Scheduled server upgrade
17 August 2010 0:43 12:43 13:26 Web hosting Emergency server maintenance
23 June 2010 0:35 22:05 22:40 NPOMail Scheduled maintenance/migration
19 May 2010 1:30 22:00 23:30 Web hosting Emergency server maintenance/migration
19 May 2010 0:16 08:18 08:34 Web hosting Server crash
18 May 2010 0:20 16:05 16:25 Web hosting Server crash
18 May 2010 0:51 07:27 08:18 Web hosting Server crash
16 May 2010 2:00 19:10 21:10 Web hosting (database-backed applications only) Scheduled maintenance on database backend
26 April 2010 0:20 06:40 07:00 Web hosting Server crash
26 March 2010 0:18 18:30 18:48 Web hosting Server crash
16 March 2010 0:15 19:20 19:35 Web hosting, Basic Email hosting Server crash
11 February 2010 0:14 15:05 15:20 Web hosting, Basic Email hosting Server crash
11 February 2010 0:15 11:10 11:25 Web hosting, Basic Email hosting Server crash
4 February 2010 0:14 20:39 20:53 Web hosting, Basic Email hosting Emergency server maintenance
4 February 2010 0:40 14:45 15:25 Web hosting, Basic Email hosting Server crash
1 February 2010 0:22 18:58 19:20 Web hosting, Basic Email hosting Emergency server maintenance
24 January 2010 1:00 22:00 23:00 Web hosting, Basic Email hosting Scheduled hardware upgrade to add capacity and improve performance
19 January 2010 0:35 7:45 8:20 Web hosting, Basic Email hosting Emergency server maintenance
14 December 2009 0:30 18:00 18:30 Web hosting Server congestion
5 December 2009 2:45 21:00 23:45 NPOMail Planned upgrade/expansion
8 November 2009 0:44 22:00 22:44 Web hosting Planned upgrade/expansion
7 October 2009 0:35 19:20 19:55 NPOMail Emergency filesystem maintenance
28 September 2009 1:20 23:15 21:55 NPOMail Emergency filesystem maintenance
24 September 2009 1:05 10:45 11:50 Web hosting Server congestion
29 May 2009 0:28 03:59 04:27 Web hosting Emergency server maintenance
27 December 2008 5:15 14:00 19:15 ALL SERVICES Scheduled outage for equipment relocation
4 December 2008 0:20 04:20 04:40 Web hosting Unexpected server reboot
6 November 2008 1:20 05:07 06:27 NPOMail Unexpected server reboot
22 October 2008 0:15 16:45 17:00 Web/Email hosting Emergency server maintenance
19 August 2008 0:22 18:43 19:05 Web/Email hosting Emergency server maintenance
8 August 2008 4:40 16:08 20:48 Web hosting Unplanned server upgrade
6 August 2008 0:06 21:00 21:06 Web hosting Scheduled reboot for a single disk drive replacement
17 July 2008 0:40 09:04 09:44 Web hosting Unexpected server reboot
02 July 2008 0:40 17:22 18:02 NPOMail Unexpected server reboot
09 June 2008 1:55 13:17 15:12 NPOGroups Unexpected server reboot and disk maintenance
28 May 2008 6:00 03:20 09:20 NPOGroups Service was unavailable due to software malfunction
06 April 2008 0:50 13:49 14:39 Web/Email hosting Connections were slow or unavailable due to heavy traffic
31 January 2008 0:20 22:30 22:50 NPOGroups Emergency hardware maintenance
24 January 2008 0:30 10:00 10:30 NPOGroups Scheduled software upgrade
17 January 2008 0:45 11:15 12:00 NPOGroups Hardware failure
10 January 2008 1:10 4:10 5:20 NPOGroups Disk failure
18 December 2007 0:53 7:32 8:25 NPOGroups Hardware upgrade
29 November 2007 0:20 20:27 20:47 Web Hosting Scheduled outage.
25 October 2007 3:15 16:45 20:00 Web Hosting Some websites were affected by database problems during this time.
9 October 2007 0:30 11:08 11:38 NPOMail Unscheduled outage.
2 October 2007 2:40 7:30 10:10 NPOGroups Unscheduled outage.
25 September 2007 0:05 11:45 11:50 NPOMail Scheduled outage for system maintenance.
1 June 2007 0:38 12:17 12:55 NPOGroups Unscheduled outage due to hardware failure
29 May 2007 0:13 10:01 10:14 All services Network problem at colocation facility
15 May 2007 1:09 10:58 12:07 NPOGroups Unscheduled outage due to hardware failure
12 May 2007 0:33 19:00 19:33 Web hosting Scheduled outage for hardware upgrades
18 April 2007 0:53 ~09:10 10:03 All services Unscheduled outage due to network problem at our upstream provider.
20 January 2007 0:55 09:35 10:30 Web Hosting Unscheduled outage due to hardware failure.
16 January 2007 0:07 21:19 21:26 Web Hosting Scheduled outage for RAM upgrade.
16 January 2007 0:12 21:00 21:12 NPOGroups Scheduled outage for RAM upgrade.
29 November 2006 5:30 20:00 01:30 NPOMail Scheduled outage for transition to new server.
18 September 06 1:50 ~09:30 ~11:20 All services Some users may have experienced intermittent difficulty or slowness connecting to EE-hosted services during this time due to an issue at our network provider
20 March 06 00:15 12:40 12:55 All services Power problem at our network provider.
19 August 2005 00:17 17:40 17:57 Web Hosting, NPOGroups, NPOMail Scheduled maintenance - servers moved between networks.
18 August 2005 10:00 ~9:00 ~19:00 All services Network connectivity to all of our shared services was intermittent or slow throughout the day, while most of our managed dedicated servers were unreachable for large portions of the day, all due to network routing problems at our network provider.
13 July 2005 3:15 ~16:30 ~19:45 All services Some users may have experienced intermittent difficulty connecting to EE-hosted services during this time due to a routing issue at our network provider
13 May 2005 0:30 10:20 10:50 All services Slowdowns for users on SBC connections due to network connectivity problems
29 November 2004 0:45 22:25 23:10 All services Network connectivity problems
17 November 2004 0:35 14:50 15:25 All services Network connectivity problems due to BGP issue at our network provider
15 November 2004 01:45 15:45 17:30 All services Network connectivity problems due to Denial of Service attack against our network provider
18 October 2004 00:59 20:13 21:12 Web Hosting Server problems
26 June 2004 01:16 20:00 22:16 NPOMail Scheduled maintenance
25 June 2004 00:22 09:15 09:37 Web Hosting Database server failed
2 June 2004 01:30 11:45 13:15 All services Intermittent inaccessibility due to switch failure
12 March 2004 00:11 22:00 22:11 Web Hosting Scheduled maintenance: Server upgrade/replacement
12 March 2004 02:09 22:00 24:09 Individual Email Hosting (Webmail, POP, IMAP) Scheduled maintenance: Server upgrade/replacement
10 February 2004 02:00 21:00 23:00 NPOGroups Scheduled maintenance: Server upgrade/replacement
25 January 2004 00:50 23:35 00:25 NPOMail Scheduled maintenance: Server upgrade/replacement
25 January 2004 1:04 0259 0403 NPOGroups, NPOMail disk failure
13 January 2004 1:03 1859 2002 All services intermittent inaccessibility due to network congestion or routing failure at our ISP
9 December 2003 6:23 0252 0915 NPOGroups, NPOMail disk failure
8 December 2003 0:45 2202 2247 NPOGroups, NPOMail disk failure
8 December 2003 5:00 0250 0750 NPOGroups, NPOMail disk failure
6 November 2003 0:28 2200 2228 NPOGroups scheduled maintenance: Sympa upgrade
26 October 2003 0:27 2304 2331 Web hosting, Email hosting, DNS hosting (web redirects only) hardware upgrade
2 August 2003 0:21 2154 2215 Web hosting, DNS hosting (web redirects only) scheduled maintenance: Apache/SSL/PHP/MySQL upgrade
30 June 2003 ~1:50 ~1400 1550 Web hosting (email only), Email hosting disk full
13 May 2003 0:19 1519 1538 all services colo switch failure
24-25 Jan 2003 16:30 ~2130 ~1400 web/email/dns hosting, NPOshield DOS'd by MS-SQL worm traffic
11 Jan 2003 0:14 1109 1123 web/email hosting, NPOshield moved by our colo facility to a new UPS
11 Dec 2002 0:13 1202 1215 web/email hosting hardware installation
06 Nov 2002 4:52 ~0500 0952 web/email/DNS hosting "unscheduled maintenance" by our colo facility
30 Sep 2002 0:30 ~0030 ~0100 DNS hosting scheduled maintenance
30 Sep 2002 0:30 ~0000 ~0030 web/email hosting scheduled maintenance
29 Apr 2002 2:38 1923 2201 web/email/DNS hosting switch failure
07 Mar 2002 1:55 1800 1955 web/email/DNS hosting scheduled move to new hardware
31 Oct 2001 2:45 ~1915 ~2200 web/email hosting disk failure
31 Oct 2001 1:00 ~1815 ~1915 web/email/DNS hosting scheduled move to new colo facility

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