TECHNICAL SUPPORT
For help using your service, please refer to our Support area. If you experience problems with your
service or need to make changes, email help@electricembers.net or phone
(800) 843-6197.
NEW ACCOUNTS
To order new service, see Services.
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INFORMATION
If you have questions about Electric Embers or
our services that are not answered on our Services
page or in our Support area,
email info@electricembers.net, phone (800) 843-6197 or write:
PO Box 460454
San Francisco CA 94146-0454
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Electric Embers staff are generally available for client support
between 8am and 6pm US Pacific Time (11am-9pm ET), Monday through Friday,
except on the following US holidays: New Year's Day, Martin Luther King's
Birthday, Presidents Day, May
Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and
the day after, Christmas Eve, Christmas Day, and New Year's Eve (or the
nearest Friday or Monday if these holidays fall on a weekend). We are
available at all times to handle system emergencies.
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